This policy explains what personal information Synced collects through this website, why we use it, who we may share it with, and the choices you have.
Questions about this policy or your data can be sent to hello@syncedco.com.
SyncedCo Ltd is the data controller for this website
Synced is a trading name of SyncedCo Ltd. For website enquiries, booking requests, and chat interactions on syncedco.com, SyncedCo Ltd decides how and why personal information is processed. If you need postal details for a formal request, email us and we will provide the right contact route.
Contact: hello@syncedco.com. This website is intended for business enquiries about practical AI workflow automation, discovery, implementation, and support.
The information depends on how you use the site
We only ask for information that helps us respond, arrange a call, run the assistant, or protect the website.
Enquiries and contact forms
Your name, email address, company name if provided, workflow type, and the message you send.
Discovery call bookings
Your name, email address, selected call time, timezone, call duration, and any optional notes you add.
Chat assistant messages
The messages you send to the site assistant, plus enough conversation context to generate a useful response.
Chat transcript emails
If you ask for a copy of your chat, the email address you give us and the chat itself, which we use to write a short summary and send it to you.
Technical and security data
IP address, request timing, browser-level information, rate-limit checks, and functional storage used to keep the site working safely.
We use personal information to respond, book, support, and protect
Our usual lawful bases are pre-contract steps, legitimate interests, consent where you choose to submit optional information, and legal obligation where the law requires us to keep or disclose information.
Purposes
- Respond to enquiries and arrange discovery calls.
- Create calendar invitations and Google Meet links when you book a call.
- Run the website chat assistant and provide relevant answers about Synced.
- Protect the website from spam, misuse, and excessive automated requests.
- Improve the clarity, reliability, and usefulness of the website and services.
- Keep records needed for administration, relationship management, and legal obligations.
Lawful bases
Pre-contract steps: when you contact us or book a discovery call so we can discuss potential work.
Legitimate interests: to run the website, respond to business enquiries, prevent spam, secure the service, and understand how to improve our offer.
Consent: where you choose to provide optional notes or use features such as the chat assistant.
Legal obligation: where records must be kept or disclosed to meet legal, tax, regulatory, or law-enforcement requirements.
We keep information only for as long as it is useful or required
Retention depends on the context. We avoid keeping information indefinitely just because it was submitted through the website.
Enquiries
Normally kept for up to 24 months after the last contact unless there is an ongoing client relationship or a legal reason to keep it longer.
Bookings
Calendar records and meeting details are kept in line with our Google Workspace account settings and business record needs.
Chat assistant
Chat messages and replies are held in server memory for up to two hours so you can email yourself a copy, then deleted. The email address for a transcript is used only to send it, and we do not add it to a mailing list.
Security data
Rate-limit and technical data is kept for short operational periods unless needed to investigate misuse, errors, or security issues.
You can ask us about your personal information
UK data protection law gives you rights over your personal information. These rights are not absolute, but we will respond to valid requests in line with the law.
- access the personal information we hold about you
- ask us to correct inaccurate or incomplete information
- ask us to delete information where there is no good reason for us to keep it
- ask us to restrict or object to certain processing
- ask for a portable copy of information you gave us where that right applies
- withdraw consent where we rely on consent
- complain to the Information Commissioner’s Office if you are unhappy with how your data is handled
How to make a request
Email hello@syncedco.com and tell us what you need. You can also complain to the Information Commissioner’s Office.
This policy may change as the site changes
If Synced adds analytics, new integrations, new forms, or materially different services, this page will be updated. The latest version will always be available here.